FAQ

Dengta Accelerator provides detailed router configuration tutorials that support popular firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) logging into the router management interface; 2) going to the acceleration client settings; 3) importing the configuration file provided by Dengta Accelerator; 4) entering your Dengta Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection, eliminating the need to install clients on each device separately.

Yes, Dengta Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Dengta Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Dengta Accelerator does not encourage users to violate any streaming platform's terms of service.

Thanks to the efficient design of the WireGuard protocol, Dengta Accelerator has minimal impact on internet speed. In most cases, the speed loss is no more than 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (such as video streaming or P2P), using Dengta Accelerator may actually improve your speed, as the encryption connection prevents the ISP's deep packet inspection (DPI) and traffic identification.

Yes, the Dengta Accelerator Lightning Version supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more simultaneously without additional costs. If you need to protect more devices, it is recommended to configure Dengta Accelerator on the router, which will protect all devices in the household with a single configuration.

Public WiFi is a high-risk environment for hackers to steal data. After connecting to Dengta Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, preventing anyone on the same WiFi network from reading your data, even during man-in-the-middle attacks or sniffing. Dengta Accelerator also offers an auto-connect feature that activates accelerator protection when an insecure WiFi network is detected.

Yes, Dengta Accelerator's zero-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The auditing team conducted a comprehensive review of Dengta Accelerator's server infrastructure, codebase, and operational processes, confirming that Dengta Accelerator does not log any identifiable user data. The complete audit report is publicly available on Dengta Accelerator's official website.

Yes, Dengta Accelerator provides a native command-line client for Linux, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.

Yes, the Dengta Accelerator Premium Version includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely for your use and is not shared with other users.

Dengta Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IP addresses through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also protected. You can verify your protection status at any time using the built-in leak testing tool in Dengta Accelerator or by visiting third-party detection websites.

Dengta Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict internet restrictions, Dengta Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Dengta Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.

Dengta Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency for payment can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the safety of your payment information.

Dengta Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the U.S. and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).

Yes, Dengta Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly suitable for scenarios that require quick IP location switching, such as cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.

Dengta Accelerator provides multiple customer support channels: 1) 24/7 online chat — visit Dengta Accelerator's official website for real-time communication with customer support, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual support in both English and Chinese.

Dengta Accelerator Lightning and Premium versions include ad-blocking and malicious site protection features. This functionality operates at the DNS level, blocking the loading of ad trackers, malware domains, and phishing sites by maintaining a domain blacklist with over 1 million rules during DNS resolution stages. This approach is more efficient than traditional browser ad-blocker plugins, as it prevents unnecessary connection requests at the network level.